Refund & Returns Policy PASS2CERT

Overview

At PASS2CERT, we want you to be satisfied with your purchase. Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.

To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging (if applicable).

Non-Returnable Items

Because PASS2CERT primarily provides digital exam materials, some items cannot be returned or refunded:

• Downloadable exam PDFs, practice tests, or software

• Gift cards

• Any personalized or instant-access study material

Partial Refunds

We may offer partial refunds in specific cases:

• Materials that have been accessed or used

• Any item returned after 30 days

• Items not in their original condition (for physical goods, if any)

Refund Process

Once your return request is received and verified:

1. We will email you to confirm receipt of your request.

2. We will notify you if your refund is approved or rejected.

If approved, your refund will be processed, and a credit will be applied to your original payment method within a few business days.

Late or Missing Refunds

If you haven’t received your refund:

1. Check your bank or payment account again.

2. Contact your payment provider or credit card company; processing times may vary.

3. If you still don’t see the refund, contact us at support@pass2cert.com.

Sale Items

Only full-priced courses or materials are eligible for a refund. Sale items, discounts, or bundle offers cannot be refunded.

Exchanges

We only replace items if they are defective or incorrect. For exchanges, contact us at support@pass2cert.com with details of your order.

Gifts

• If your purchase was a gift sent directly to you, you will receive a gift credit for the return value.

• If the gift was sent to the gift giver first, the refund will be processed to the gift giver.

Shipping Returns (Physical Items, if any)

If your purchase includes physical products, return them to:
PASS2CERT, [Your Physical Address]

• You are responsible for return shipping costs; shipping is non-refundable.

• Consider using a trackable shipping service for expensive items; we cannot guarantee receipt otherwise.

Need Help?

For questions regarding refunds or returns, contact us at: support@pass2cert.com

We aim to process all requests quickly and ensure our students are satisfied with their exam preparation experience.